An Oklahoma State Department of Health licensing surveyor recently completed an unannounced compliance review of Cross Timbers Hospice. The review was conducted without citing a single agency deficiency.


An Oklahoma State Department of Health licensing surveyor recently completed an unannounced compliance review of Cross Timbers Hospice. The review was conducted without citing a single agency deficiency.

The survey is one of the requirements for every hospice in the state, and insures the agencies are in compliance with state rules and regulations. Jim Huggins, Ph.D., the organization's executive director, said it is unusual for an agency to go through a licensure survey with no deficiencies. It indicates the emphasis on quality found at Cross Timbers Hospice, he said.

"No deficiencies means the hospice is doing excellent patient care, clear and complete documentation and the staff is doing their job in an outstanding way," he said.

The surveyor not only examined patient charts, personnel files and policies, but also went into the homes of several patients to see "first hand" the outcomes of care by the hospice.

"We must have our documentation complete. That is essential," Huggins said.

"But the really important work we do is in the homes of our patients and their families. It is here that the surveyor really finds out how your hospice is doing its job."

Cross Timbers Hospice has been in Ardmore for 27 years and has the reputation for a strong emphasis on quality. With a service area that reaches 40 miles in every direction from its Ardmore headquarters, Cross Timbers provides care for more than 120 patients every day.

Huggins said the staff of almost 80 is dedicated to the best possible care for every patient.

"Medical Director, Dr. Joe Hamill, the nurses, aides and volunteers involved in patient care know their work is a calling to make the quality of life as good as possible for patients facing a life-threatening illness," he said.

Anyone with questions about hospice care or about Cross Timbers Hospice in particular, may call (580) 223-0655 or (800) 498-0655.