You understand that you’ll need to structure your professional emails differently than you would a text or a tweet. But unless you had the good fortune to take an “Email Etiquette 101” course in college, you might be unsure of what, exactly, you should and shouldn’t do before clicking “send, ” according to Ben Carpenter author of “The Bigs: The Secrets Nobody Tells Students and Young Professionals About How to Find a Great Job, Do a Great Job, Start a Business, and Live a Happy Life.”


Here, shares a tip for effective email communication:


Know when email isn’t best. Yes, email may be convenient and efficient, but sometimes it just isn’t as effective as picking up the phone or having a face-to-face conversation. If a subject is controversial, complex, or easily misunderstood, it’s usually best resolved in real time, says Carpenter. If a client is confused about her ordering options, call her. If your supervisor has multiple questions about the report you handed in, knock on his door. And if you have concerns about a client’s possibly unethical behavior, schedule a meeting with your boss.