In this Sept. 5, 2018, file photo guests stand at the front desk at the Embassy Suites by Hilton hotel in Seattle’s Pioneer Square neighborhood in Seattle. In the 1990s and early 2000s, hotels began offering 100% Satisfaction Guarantees to customers. The promise ensured that customers who were dissatisfied with their service would be guaranteed full refunds with no questions asked. Fast forward to 2022, and it looks like this prevailing expectation has had a negative impact on the overall hotel experience for customers. (AP Photo/Ted S. Warren, File)
Sally French NerdWallet In the 1990s and early 2000s, the “100% Satisfaction Guarantee” was all the rage among many hotels. The gist was simple: Encounter…
