Southern Oklahoma Technology Center is preparing students through its medical office administration program to be professionals in a medical business office setting whether that’s at a hospital, physical therapy office, physicians office, dental or vision clinic.
“The specialty doesn’t matter so much as the students are getting experience important to customer service, insurance, billing and scheduling,” instructor Cindy Adams said. “Those are some of the things that we do.”
Adam’s program is unique to any lesson inside a high school classroom.
“I’m a firm believer in every student should have a work place skill,” Adams said. “What I offer, there’s nothing like it at their high school. What you have here is all new learning. We aren’t taking something they already had at their high school and just expanding it. For them it gives them a skill they aren’t getting at the high school level. It also is a skill that they can take with them through preparing for a college degree or career readiness.”
Her program gives students the option to continue their education, while preparing them for the workplace, should they choose that path.
“Murray State has a degree in medical office administration,” Adams said. “So they can continue that, but if they decide that they want to earn a living for them and their family then they have that option by having the skill. It has a lot of flexibility with it. If they want to attend college, take classes, they can still work during the daytime hours at a little bit higher wage.”
Adams’ program prepares those wanting to be a medical office receptionist, medical office assistant, administrative medical assistant or insurance/coding/billing specialist.
“They’re kind of like building blocks,” she said. “What’s fortunate about my program is that with medical receptionist, it covers the basic understanding of the medical office procedures as well as the medical terminology and customer service.
“Those same three components are also a part of the medical office assistant position. So if they’ve completed that first year, they automatically roll over into medical office assistant. The same course is required. They just add onto that with the introduction to some billing and introduction to health insurance. The medical office assistant has those same courses, but in addition it takes them a little more in detail of customer service, some accounting practices when it comes to the medical office, some management level skills meaning the supervision of other people and being able to work with others as a team and maybe as a leader of a team rather than as simply a member of the team.”
“The insurance billing and coding specialist does a full section on billing and coding,” she said. “They definitely would have a good shoe into a medical billing career.”
Adam’s tries to make the lessons fun.
“One thing we do a lot of is medical terminology and learning the terms, being able to talk the language that’s used in their profession and understanding how the body works,” she said. “With medical coding a lot of knowledge of the human body system and how it works plays a part in that. They have to do a rap or a dance and explain the body motions and if they have songs and routines that go along with that they’re more likely to remember it.”
To apply for the program visit sotc.edu.